Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Issues recieving phone calls and messages on 4G network
About 3 days ago i stopped receiving text messages and calls. Went straight to voice mail.
Was on 24/7 chat yesterday to fix the issue. We reset the network setting, updated my phone and took the sim out but nothing worked. It was only when my mobile data settings were changed to '3G only' did the messages and calls come through. It was on the 2G/3G/4G auto setting.
Can i now no longer receive 4G? My GPS signal has been significantly affected
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
What model phone do you have. You need a phone that supports VOLTE to make and receive voice calls over 4G. If a phone doesn’t support VOLTE it will switch to 3G to make calls.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Issues recieving phone calls and messages on 4G network
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Issues recieving phone calls and messages on 4G network
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
Hi
AMP13, this is a strange issue, I think it would be best to raise a fault with the tech team on 125 111 or via live chat Here hopefully the network team can trace what could be causing the calls and texts not to come through.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
Hi
AMP13, this is a strange issue, I think it would be best to raise a fault with the tech team on 125 111 or via live chat Here hopefully the network team can trace what could be causing the calls and texts not to come through.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
Hi AMP13, how did you go?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Issues recieving phone calls and messages on 4G network
Will remain a mystery
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Issues recieving phone calls and messages on 4G network
That is very strange indeed, Let us know if it starts happening again.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines