PsychoMagnet
Level 1: Cadet

Little to no Mobile reception in Bellbowrie Port Macquarie

As per the Subject, Over 100 Business's 1.2km from the heart of the town of Port Macquarie are struggling to get any type of reception. I'm paying over $120 a month for a mobile plan that is unusable. I am in the Bellbowrie area. I can walk to town in 10 minutes. 

Everyone is complaining. 3G works sometimes but if you move more than 2 feet it drops out. What can we do? 

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3 REPLIES 3
thedylan
Telstra (Retired)
Telstra (Retired)

Re: Little to no Mobile reception in Bellbowrie Port Macquarie

Hi @PsychoMagnet,

I'm sorry to hear you've been having trouble with your mobile service, have you spoken to our Mobile Faults team about this on 132200? They are the experts on these issues and should be able to run through some troubleshooting with you to work out where the problem lies and get it resolved as quickly as possible.

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ProfessorPhone
Level 23: Superhero

Re: Little to no Mobile reception in Bellbowrie Port Macquarie

If you are sure there are others with the identical issue... it points to the cell site. Have you checked on Telstra outages website??
If not there.... ring Telstra technical support and ensure they know
"BEING NICE TO OTHERS .. IS NICE"
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
PsychoMagnet
Level 1: Cadet

Re: Little to no Mobile reception in Bellbowrie Port Macquarie

Thankyou for your response. I will call faults.

 

Regards

Steve

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