Highlighted
Level 2: Rookie

NBN connection issue

We have just moved to our brand new house & I have an issue with the NBN ... If I plug my Telstra Gen 2 modem directly into NBN box in garage I get good wireless speed (35-48), with Uni-D1 light orange ... But when I move the modem to  connection socket inside the house & hook up all cables correctly, I get no Uni-D1 light & modem only working on backup wifi ... Tried different connection cables & even new Telstra Modem but same result ... Builders electrician reckons cablings fine but surely only problem can be the cable from garage socket next to nbn box  to wall socket inside house (only have one)?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more