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Level 1: Cadet

NBN flashing red and clicking

 

 

 

Recently received an email from our land agent saying there was a fault at the MDF at our block of apartments. It has allegedly been 'fixed' but upon turning NBN box back on it clicks every 3 seconds and the link light is constantly flashing red and the DSL flashes blue once every 5 seconds. I can tell that the fault is still existing as this happened when we were informed of the fault and the NBN box has the same behaviour. Resetting router/reseating cable connections/plugging in router to different wall outlets did nothing as I knew they wouldn't (useless troubleshooting advice from the service technician on the phone). Is there any advice for troubleshooting despite the fact I believe the issue is with the physical cabling at the MDF for our block of units - the router has dropped onto the mobile network but getting download speeds of 0.02mbps which is embarassing to say the least

Cheers

 

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3 REPLIES 3
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Level 1: Cadet

Re: NBN flashing red and clicking

I have the same problem ( single house ) :

FTTC

NDD-0300

Power light is solid blue

Connection light is flashing red and makes as steady clicking noise

DSL light is off

LAN light is off

However, I am still connected to the Internet via my Ethernet Cable. 

So, what is wrong and what is 'reverse power' ?

Seems that Telstra Support can't be contacted by email - not even via 'my account'.

 

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Support Team
Support Team

Re: NBN flashing red and clicking

Hey @Jwedge, sorry to hear you're experiencing issues with your service. When you spoke with tech support what has been advised? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: NBN flashing red and clicking

Hey @Marc10, I recommend sending a message through to our team via the MyTelstra app (available 8AM-8PM) and they will be able to assist you with your inquiry. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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