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Level 1: Cadet

Neutral Bay

My internet has been disconnected by Telstra for no reason 

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1 REPLY 1
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Level 22: Superhuman
Level 22: Superhuman

Re: Neutral Bay


@SJ100 wrote:

My internet has been disconnected by Telstra for no reason 


Hi @SJ100 

 

Are you sure it is not just a fault, and possibly an NBN Co issue?

 

Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

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