New Telstra handset won’t register.

[Jtek]

It’s version is telstraCatiqH6886

it doesn’t  seem to pair with the nbn modem?

any suggestions?

[buglaugs]

Which modem is it?

Did you unregister the handset?

Did you run the registration sync on both modem and handset?

[Jtek]

The modem is model F@st5355

Handset won't register

It didi work for a a few weeks

[Jtek]

Modem is F@st5355

Wireless handset Won't register or sync with modem

It used to work for a few weeks.

[Jupiter]

Have you factory reset the modem? That will clear all the settings and let you run the registration process again from scratch.

[Jtek]

Yes have reset the modem. Front panel has three less reset button and usb port.

wifi led is on ..OK

Pair led is off..??

power led is on ..OK

Does the pair led illuminate when wireless handset is registered to modem?

[Jupiter]

The pair LED should Flash when it is in pairing mode. It should go solid when a device has paired (and then will switch off). If it goes red, then the pairing has timed out (not necessarily failed).

If you have tried to pair the handset while the Pair LED is not flashing, then it won't work. You need to put it into pairing mode and then try registering the handset (I think it stays in pairing mode for 5 minutes).