sandyrahh
Level 1: Cadet

Only 1 bar 4g network

Answered

Hi there. I’m in the Springfield Lakes area, (4300, QLD) and have noticed the last few days that I am only getting 1 bar of 4G reception and am having to use my wireless Internet if I want anything to load. Is Telstra able to provide any advice on why the network coverage is suddenly so slow/barely working in this area ? 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Only 1 bar 4g network

Not through this forum, no.

 

You could run the troubleshooter at https://fix.telstra.com (you can run this from a computer or over wifi)

This will take you through to a consultant if at the end of the process, your service still isn't working properly.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Only 1 bar 4g network

Not through this forum, no.

 

You could run the troubleshooter at https://fix.telstra.com (you can run this from a computer or over wifi)

This will take you through to a consultant if at the end of the process, your service still isn't working properly.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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