ralph180
Level 1: Cadet

outage

since telstra facebook carn't understand that when we loose home phone how the hell can we phone up telstra landline team since mobile coverage in Avondale Qld is crap, looks like the whole township is down or at least our block but still got web so must be a telstra issue not a line issue, can anyone tell me if they are trying to fix this problem yet ??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Angela_H
Support Team
Support Team

Re: outage

Hi Ralph180,

I'm sorry to read you're having connection issues, that's not what we like to hear at all. 

You can check online for known issues regarding home phone, net, mobile etc here http://goo.gl/7OJ5D.

 

If this is not a known issue but you have dial tome on the home phone you can report the fault here http://goo.gl/pjo6Xx

If you do not have a dial tone you can ask for a friend or family member to call on 132200 and say 'home phone fault' and they can report it. If you need to report the net too you can do that online here http://goo.gl/rblwfk

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more