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Level 2: Rookie

Poor reception in carnegie

Experiencing very poor mobile data speeds in Carnegie the last few days 

 

unable to load Snapchat videos and Facebook videos are also very slow to load.   Also down to only 1 bar reception now aswell 

 

are there works being completed nearby? I’ve lived here for nearly 12 months and never had an issue before

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Level 23: Superhero
Level 23: Superhero

Re: Poor reception in carnegie

There is work on the mobile network in CARNEGIE, VIC 3163 that may be affecting your service. 

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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Level 2: Rookie

Re: Poor reception in carnegie

Any idea how long these works will take? Even just loading this page took me 25-30 seconds... basically unable to do anything. Definitely unable to watch any videos or anything like that 

 

 

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Support Team
Support Team

Re: Poor reception in carnegie

Hello @Dansbulldogs,

 

Thanks for your message, apologies for the issues with your internet speed.

 

To check for outages and expected resolve times, please refer to our outages page: https://tel.st/7jahr

 

Have you able to test the speeds in other locations? This will help indicate if the issue is

network or device related.

 

If it's slow everywhere, it would be worth doing some troubleshooting on your device, this can be done

on our Fix site: https://tel.st/46cr2.

 

In order to test your speed (Facebook loading times are not really a good guide) please test your

speed on our speed test site: https://tel.st/5g3zv

 

Sometimes just taking the sim card out and leaving the phone off for a few minutes can help, as this will reset

the connection between the phone and the tower.

 

Another thing to check is that you haven't gone over your monthly data quota, and are now being shaped

(speed slowed). This would also explain the very slow speeds. You can check your usage in the My Telstra App.

 

-Aaron

 

 

 

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Level 2: Rookie

Re: Poor reception in carnegie

I've spoken to the engineers who are doing the work. They are having issues installing the 5G equipment and will potentially finish by tomorrow 6pm.

 

p/s - i'm just another disgruntled Telstra in Carnegie.

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Level 2: Rookie

Re: Poor reception in carnegie

Wonder when it’s going to be sorted? I’ve never had an issue here before but the last week has been ridiculous     Cannot use my phone for much....

 

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