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JessicaCL
Support Team
Support Team
November

Re: Porting Issues?

In response to Casper121

I can appreciate your frustrations Casper 121. I am confident that your case manager will be working on getting this resolved as soon as they can. I can appreciate that this may be frustrating and I apologise. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Casper121
Level 2: Rookie
November

Re: Porting Issues?

In response to JessicaCL

Hi Jessica - For the past week I’ve called and sent emails repeatedly and nobody has contacted me. 

What’s the point in having a case manager If they weren’t call. Ive repeatedly asked for a new case manager and that gets refused. 

I am much better sticking with Vodafone. I’ve been with Telstra for 14 years but this is the final straw. 

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TanashaM
Support Team
Support Team
November

Re: Porting Issues?

In response to Casper121

Hey @Casper121, if you don't hear back from your case manager by close of business Wednesday let me know and I can follow this up for you. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Casper121
Level 2: Rookie
November

Re: Porting Issues?

In response to TanashaM

I’ve already been waiting over 1 week for a call back. Why can’t someone contact me before Wednesday? 

 

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