Porting Issues? - Page 4 - Telstra CrowdSupport

JessicaCL

I can appreciate your frustrations Casper 121. I am confident that your case manager will be working on getting this resolved as soon as they can. I can appreciate that this may be frustrating and I apologise.

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Casper121

Hi Jessica - For the past week I’ve called and sent emails repeatedly and nobody has contacted me.

What’s the point in having a case manager If they weren’t call. Ive repeatedly asked for a new case manager and that gets refused.

I am much better sticking with Vodafone. I’ve been with Telstra for 14 years but this is the final straw.

TanashaM

Hey @Casper121, if you don't hear back from your case manager by close of business Wednesday let me know and I can follow this up for you.

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Casper121

I’ve already been waiting over 1 week for a call back. Why can’t someone contact me before Wednesday?

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