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Re: Porting Issues?
I can appreciate your frustrations Casper 121. I am confident that your case manager will be working on getting this resolved as soon as they can. I can appreciate that this may be frustrating and I apologise.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: Porting Issues?
Hi Jessica - For the past week I’ve called and sent emails repeatedly and nobody has contacted me.
What’s the point in having a case manager If they weren’t call. Ive repeatedly asked for a new case manager and that gets refused.
I am much better sticking with Vodafone. I’ve been with Telstra for 14 years but this is the final straw.
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Re: Porting Issues?
Hey @Casper121, if you don't hear back from your case manager by close of business Wednesday let me know and I can follow this up for you.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: Porting Issues?
I’ve already been waiting over 1 week for a call back. Why can’t someone contact me before Wednesday?
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