lyris
Level 2: Rookie

Problem porting Boost number to Telstra post or pre-paid

Hi, has anyone else had issues porting from Boost to Telstra pre or post paid services? Neither Telstra staff  or the website are allowing the port to happen. The website is giving me the following..."To switch to Telstra Pre-Paid from Boost Mobile, please call 132200"....phone support is non-existent after several attempts. Staff are telling me they can't see the existing service to make the port and I need to contact Boost.

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2 REPLIES 2
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Problem porting Boost number to Telstra post or pre-paid

Hi @lyris 

 

It should only need an order for the Pre-Paid/Post-Paid and a new SIM.

 

Sometimes the support people at Telstra and not up to the simplest of tasks.

 

I'd try them again, maybe the 24/7 Chat https://tel.st/t65yg (I have found it better to do that from 9am to 5pm M-F). But you never know your luck :-)

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Problem porting Boost number to Telstra post or pre-paid

Because of their agreements moving between Boost and Telstra requires a blank SIM card for the process as it is a little bit more manual. Unless it has changed again Telstra stores can also help if you have one conveniently located to you as an alternative to trying to call. 

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