Level 1: Cadet


I’m in the UK and have tried to a to activate international roaming with my Telstra SIM while I’m here so I can get ATO sms to lodge my tax return. I have gone to the 24x7 app and turned on roaming, I have selected roaming in settings but still can’t get Telstra on my phone e to enable SMS and phone calls. Also can’t get Telstra chat to work, any help greatly appreciated 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Roaming

To get chat to work, open https://livechat.telstra.com then tell your browser to Request the Desktop Site.


Otherwise you are going to have to call +61 439 125 109 to speak to a consultant. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more