Slow 4g Network and connection

[Dukey1]

I have had this phone (IPhone XS MAX) since September. I have used it from the city to my house which is only a ten minute drive from the city. From peak time to non peak time. Hot and cold days. You name it and I have had such trouble over the past month with download speed and connection. I am only ever sitting on two bars.... and my download speed has halved. I have only used 3gb out of 120gb so I don’t see why it has slowed so much. This has only started happening the last month and for how much I pay a month $144 dollars I would hope that my connection speed would be a lot faster. Right now as I’m typing this at 1am in the city I only have 1 bar. It’s shocking. If this can’t be fixed I would like to move from Telstra.

[Jupiter]

Have you considered that it could very well be a fault with your phone?

Take it in to your nearest Telstra or Apple store and get it sent away for assessment and repair.

[Matsuda]

Hi Dukey1, 

Thanks for taking the time to reach out through Crowd Support about this.

Did you end up going to your local Telstra store about this?

If you haven't already, I would recommend reaching our Mobile Faults team on 125 111 as they would be able to investigate if your handset is faulty. I would also recommend letting them know that you haven't been able to access the bulk of your data allowance because of this issue.

Please let me know how you go.

- Matty