Dusty14
Level 1: Cadet

Smart Modem and IQ3 Foxtel box will not stay connected via WIFI

In Sept 2020, I changed to the Smart Modem with WIFI Booster.  My IQ3 Foxtel box and Epson printer will not stay connected to the WIFI, it keeps dropping out.

 

I have contacted both Telstra and Foxtel to try and resolve, but resetting your modem and device every time you want to use them is not a long term solution.  Once reset, Foxtel only stays connected for a couple of hours and the printer less.  Neither are able to advise a solution to fix at this point.

 

Both devices are in close proximity to the modem.

 

I am sick of paying for services I cannot use! 

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1 REPLY 1
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart Modem and IQ3 Foxtel box will not stay connected via WIFI

Try disabling Protected Management Frames (Wi-Fi PMF) in the modem's Advanced > WiFi settings) 

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