CAO
Level 1: Cadet

SOS only overseas

Can’t connect to a network in Japan all I get is SOS but settings seem the same as my husbands phone that works ok

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3 REPLIES 3
TanashaM
Support Team
Support Team

Re: SOS only overseas

Hi @CAO, thanks for reaching out. Are you aware if international roaming is activated? 

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: SOS only overseas

Are you on a prepaid plan? If you don't have enough of the correct type of credit, then it can fail to connect.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CAO
Level 1: Cadet

Re: SOS only overseas

yes I’m on a plan with an identical phone to my husbands that does work. I called the call centre on my husbands phone they checked all the settings, took the sim in and out , restarted etc, it seems that the networks don’t recognise that I’m in Japan and even changing the location to Japan doesn’t work . When I’m home I’m going to ask for a new sim so hopefully next time I won’t have a problem.

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