Rosa7
Level 1: Cadet

SOS only

Telstra says there are no outages in our suburb 4300 yet there are a few of us in our street with no Telstra phone coverage. Broadband, wireless ok.

 

I can't contact Telstra. Have been kept waiting for someone on My Telstra app

 

Help please

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4 REPLIES 4
Dowser
Level 20: Director
Level 20: Director

Re: SOS only

Do you have WiFi Calling enabled in settings?.

Here is an FAQ on it

https://www.telstra.com.au/support/mobiles-devices/telstra-wifi-calling

Once it’s working you can try call Telstra Support on 132200 using your WiFi.

ProfessorPhone
Level 23: Superhero

Re: SOS only

It's most probable that the tower that serves you is being upgraded for 5G. It usually takes 1 to 2 weeks per tower and then they initially operate on lower power until they complete the surrounding towers in the celll structure.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: SOS only

That postcode covers at least 8 suburbs, so it's difficult to even figure out if there may be something going on in your area. How long has the problem been occurring?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Luke_Groves
Level 6: Bloodhound

Re: SOS only

Hey @Rosa7 

 

You can attempt to self serve here as long as you have a wifi connection: https://fix.telstra.com/


If this tool finds an issue with your service this is then reported to Telstra. Obviously the more people that report a fault the quicker Telstra will pick up on it. 

Otherwise ensure you have done basic troubleshooting yourself; eg: reboot device, network reset. 

Luke |
Moving House: https://www.telstra.com.au/moving-house
Got a Fault: https://fix.telstra.com/
Need Contact: https://www.telstra.com.au/contact-us

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