I’d like to publicly voice my disgust in your company. I went into a Telstra store to fix my problem of not being able to call 1800, 1300 and Telstra service numbers themselves. nothing wrong with the Telstra store, they were helpful in getting someone to call me.
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I'm deeply sorry to read of your negative experience with Telstra, and thank you for conveying your thoughts.
Some issues require more time to be rectified, as cases must be referred to specialist departments for assessment, and each individual case is different.
If you are still dissatisfied with the way your particular issue was handled, you may request that it be escalated to a Telstra Case Manager, who will investigate the case and offer you a solution. Referring the matter to the TIO should be a last resort action, when all other options within Telstra are exhausted. Of course, it's entirely up to you, but the TIO will definitely question whether you've gone through all the appropriate Telstra channels first.
All the very best, and I hope your issue gets resolved swiftly.
The Telstra rep should have sent you an email or Text with a short cut for recourse for referenc!!!!
Hi jrmilt That's not good to hear at all, you can request a callback here, just quote your case 1-xxxx reference number so we can refer back to the details of your enquiry and we'll be in touch within 1 business day to assist you.
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