Telstra Pre Paid update old plan
My childern are both on Pre paid mobiles $30 plans, both of which are older plans.
I have suffered some frustration trying to get them updated to current plans
My Daughters plan is on a Pre Paid Extra Plan, gives her 2 gig of data and unlimited calls
My sons plan is on pre paid max plan, gives 15 gig of data and unlimited calls.
I have been trying to get them updated to the latest pre paid $30 complete plan, but i have been having no luck at all, I have tried the messaging app and also my telstra with no luck at all.
I don't believe either number is linked to me as we just bought the starter sim several years ago, i just want to be able to link them and update them
Can anyone help me?
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Re: Telstra Pre Paid update old plan
To link them to your Telstra ID, log in via https://my.telstra.com.au and then click on Settings->Account Settings then scroll down and you will see a blue button to add a service/account. Click on that, enter the phone number of the service you are trying to add and a confirmation SMS will be sent to that number. Once it is confirmed, you will be able see and manage the service via the My Telstra app or the website.
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