CrowdSupport®
Highlighted
Level 1: Cadet

Telstra router dropping out

The router supplied with the nbn upgrade continuously drops out specifically when using online gaming. Once this occurs both the phone and online lights go out with only the blue link light left. This first started in late October and has progressively worsened. Do I need to upgrade the router as it does not have the capabilities needed or is there another issue?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra router dropping out

Doubt its a router issue unless it is faulty. More then likely a network problem

Lodge a fault with NBN Assurance via 1800 834 273
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more