dm9999
Level 1: Cadet

Telstra Support

Hi,

I am on international roaming and trying to pay my bill through iphone app. I get an error message "Not Found

An error occurred. Please contact your System Administrator"

Under Get Help - Contact Us - Silver Member Support - Message us : I get the message "Something Went Wrong. Please Refresh or try again later."

 

There is a link -  try messaging another way. this takes me to telstra.com.au : "your conversation will start shortly".....but never does

 

Tried online. Help with bill Payment - Contact Us - Message Us (blue button) - this opens another window - https://www.telstra.com.au/chatnow/ with text "Your conversation will start shortly", however there is a grey shade over the chat pane and it does not respond.

 

Have tried logging into my telstra account on computer using 2 different browsers Edge/Firefox, cannot find any contact links that will respond

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2 REPLIES 2
dm9999
Level 1: Cadet

Re: Telstra Support

So My question is can anybody help me with how to contact Telstra?

is there an email address?

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Telstra Support


@dm9999 wrote:

So My question is can anybody help me with how to contact Telstra?


You can use this link to message Telstra Support using your phone.

My Telstra

View and activate your international roaming status, and purchase international Data Packs with the My Telstra app.

Find out more