dnk
Level 1: Cadet

Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

Answered

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.

Even after deleting my e-Sim profile on my phone and re-installed my e-Sim, I am able to receive calls for a few hours and then it just goes away.

Please let me know what I have to do for this. 

FYI - DND and Flight mode are not enabled.

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Accepted Solutions
cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

It is similar to WiFi calling but not same. WiFi calling is were the phone uses a WiFi network to make and receive calls instead of using the cellular network. Phones that support VOLTE will also support WiFi calling.

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cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

Sounds like VOLTE is not working. VOLTE is used when receiving or making calls over a 4G or 5G network. I don't have a pixel  I don't have a pixel 5 so don't know were VOLTE settings are but could try 

 

Settings > Network & Internet >  Mobile Network >  VoLTE 

dnk
Level 1: Cadet

Re: Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

By any chance is this wifi calling? 

cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

It is similar to WiFi calling but not same. WiFi calling is were the phone uses a WiFi network to make and receive calls instead of using the cellular network. Phones that support VOLTE will also support WiFi calling.

View solution in original post

dnk
Level 1: Cadet

Re: Unable to receive calls in E-Sim 5G and 4G but no issues in 3G

I am disabling WiFi calling because the settings description says that based on the best signal strength, the call will be made via WiFi or mobile network.

But, over 5G and 4G I am able to receive SMS and make calls. But unable to receive any calls only.

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