thana88888
Level 1: Cadet

unavailable incoming calls in roaming

In roaming in europe. SMS , internet works, incoming calls not- robot tells this number disconnected. telstra support 7 hours solve problem and no result. anyone know what wrong ? postpaid account, iphone 6 and xiaomi a7 , reset network setting , change operator in setting - no results

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6 REPLIES 6
OllieW
Support Team
Support Team

Re: unavailable incoming calls in roaming

Happy to take a look thana, are outgoing calls working fine?

 

 

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thana88888
Level 1: Cadet

Re: unavailable incoming calls in roaming

Yes, outgoing calls working

OllieW
Support Team
Support Team

Re: unavailable incoming calls in roaming

Ok and are the calls you've been receiving coming from Australia or Europe?

 

 

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thana88888
Level 1: Cadet

Re: unavailable incoming calls in roaming

from AU US EUROPE, no one can not call to me , all of them listen NUMBER IS DISABLE

thana88888
Level 1: Cadet

Re: unavailable incoming calls in roaming

or disconnected dont remember , but if TELTRA AIR connected then all ok

OllieW
Support Team
Support Team

Re: unavailable incoming calls in roaming

Ok noted, best in that case will be to speak with our mobiles team via the My Telstra app:  https://tel.st/nh7q5

 

Ta!

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