Level 1: Cadet

Very weak mobile phone signal in Hocking & Wanneroo

Hi, currently having massive issues with everything from phone calls, text messages as well as mobile data in both Wanneroo and Hocking. Barely 1 bar of service and continual dropping out.

Are there current known issues? It is also happening on my wife's devices as well.

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Support Team
Support Team

Re: Very weak mobile phone signal in Hocking & Wanneroo

I Shaneth80,

Sorry you're having trouble with your mobiles, that's never good.


You can check for known issues online here https://outages.telstra.com/, if nothings reported there is some great troubleshooting advice online here https://www.telstra.com.au/my-account/account-services/mobile-faults  you can also chat to the mobilenet tech team on the following secure chat link http://tel.st/8jgx to report & investigate further.

Let me know how you get on

-Angela

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Level 1: Cadet

Re: Very weak mobile phone signal in Hocking & Wanneroo

Hi Angela,

I spoke to someone via the secure chat last week and they said that a tech would be coming to the area to check things out. Hopefully this finds an issue.

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