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Level 1: Cadet

when is melbourne cbd mobile outage being fixed?

As at 28/11/19  we've had five weeks of unsatisfactory Melbourne CBD mobile network. When will this be fixed?

 

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5 REPLIES 5
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Level 23: Superhero

Tv tRe: when is melbourne cbd mobile outage being fixed?

What brand and model of phone? Have you compared with another phone?

Exactly where in the CBD?

Does it happen in suburbs and where?

 

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 1: Cadet

Re: Tv tRe: when is melbourne cbd mobile outage being fixed?

This is CBD only. (Bourke St/Williams St) (4G)

The issue is that callers ring us and are being directed to voicemail without the phones ringing. We hear the voicmail alerts and when we try to retrieve the messages we get 'call fail'. We have a mix of iphones and androids. This is an intermittent issue. Sometimes the phone rings and the caller gets through to us.

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Level 23: Superhero

Re: Tv tRe: when is melbourne cbd mobile outage being fixed?

Is it inside a building?  What floor?

Are you near a window if in a high rise?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Level 1: Cadet

Re: Tv tRe: when is melbourne cbd mobile outage being fixed?

25th floor inside building at a window.
This  was not an issue until the last few weeks.

Telstra published it as a known outage. We want an ETA on the solution. reception here used to be good.

 

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Level 25: The Singularity
Level 25: The Singularity

Re: Tv tRe: when is melbourne cbd mobile outage being fixed?

There's probably an issue with the transmitter on the Citipower Pole on the North East Corner of the intersection.

No confirmed date for restoration yet.

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