Level 2: Rookie

Why does the Tesltra outage page not show Telstra outages????

I have been trying to find out why my NBN connection is off the air. After resetting my smart modem I managed to get mobile connection. I checked the outages page and lo and behold no outage reported for Glendenning, NSW. After calling support and waiting online the overseas call centre told me that "their" outages tool showed an outage under investigation with no resolution date/time for Glendenning cable and hybrid NBN..... SO my question still stands why does the page we are told to use not have this information if India can get it?

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