Luddite6892
Level 1: Cadet

Wifi Connection dropping out

I have a Netgear Nighthawk Mobile wifi thingy. Had it about 18 mths, been working fine. About 12 weeks ago I noticed things were taking forever to download (think dial-up-speed), especially images.

I've tried disconnecting and restarting etc.

My computer says I'm connected and with a link speed of 72 Mbps.

The display on the Netgear device shows 'Telstra 4G, full bars but the 'download/upload' arrows are often not activated or keep dropping in and out.

The desktop and wifi nighthawk have been in the same position all year, I haven't moved anything etc. About the same time I started having problems, I notice that instead of 20GB per month I'm now given 30GB per month, but I'm not paying any extra. 

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1 REPLY 1
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Wifi Connection dropping out

Are you getting actual wi-fi dropouts or maybe internet service drop outs?

 

Try running a Telstra Speed Test  from your computerr if you haven't already. Pick a Telstra server close to you.

 

The 'link speed' you mention is reported on your wi-fi connection? It isn't necessarily the true speed..

 

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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