jiggy7
Level 2: Rookie

wifi network

Answered

My laptop cannot detect my wifi

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jiggy7
Level 2: Rookie
Accepted Solution

Re: wifi network

Hey guys thanks for the help. I did reset the modem again and I can now detect the modem on the laptop. Thanks again for offering help

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6 REPLIES 6
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: wifi network

If other devices can detect the WiFi it could be due to the modem's 2.4 GHz WiFi not transmitting.

To check if 2.4 GHz WiFi is faulty disable band steering in modem. This will add -5G to the name of the 5GHz WiFi. If on your other devices you only see the modem's name with 5GHz in the list of available WiFi networks then modem's 2.4GHz WiFi is not transmitting.

To disable band steering log into modem (http://192.168.0.1, password is Telstra), go to WiFi , remove tick next to band steering and save settings.

Dowser
Level 20: Director
Level 20: Director

Re: wifi network


@jiggy7 wrote:

My laptop cannot detect my wifi



Did it detect it previously?.

 

Does the laptop connect to other devices (using Wifi) such as a hotspot on your phone?.

jiggy7
Level 2: Rookie

Re: wifi network

Hey Dowser yes it used to and i can hotspot to my phone and see other nearby networks. Cheers

Dowser
Level 20: Director
Level 20: Director

Re: wifi network

As per cf4’s comment, it would be interesting to know what frequency your modem is providing connections at.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: wifi network

Did you try the good suggestions from @cf4 ??

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
jiggy7
Level 2: Rookie
Accepted Solution

Re: wifi network

Hey guys thanks for the help. I did reset the modem again and I can now detect the modem on the laptop. Thanks again for offering help

View solution in original post

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