wifi network

[jiggy7]

My laptop cannot detect my wifi

[cf4]

If other devices can detect the WiFi it could be due to the modem's 2.4 GHz WiFi not transmitting.

To check if 2.4 GHz WiFi is faulty disable band steering in modem. This will add -5G to the name of the 5GHz WiFi. If on your other devices you only see the modem's name with 5GHz in the list of available WiFi networks then modem's 2.4GHz WiFi is not transmitting.

To disable band steering log into modem (http://192.168.0.1, password is Telstra), go to WiFi , remove tick next to band steering and save settings.

[Dowser]

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@jiggy7 wrote:

My laptop cannot detect my wifi

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Did it detect it previously?.

Does the laptop connect to other devices (using Wifi) such as a hotspot on your phone?.

[jiggy7]

Hey Dowser yes it used to and i can hotspot to my phone and see other nearby networks. Cheers

[Dowser]

As per cf4’s comment, it would be interesting to know what frequency your modem is providing connections at.

[SteveW_52]

Did you try the good suggestions from @cf4 ??

[jiggy7 · Accepted solution]

Hey guys thanks for the help. I did reset the modem again and I can now detect the modem on the laptop. Thanks again for offering help