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Level 2: Rookie

wifi

Hi. When I turn on wifi on my mobile phone my smart modem does not appear. The smart modem appears on my tablet and I can connect. Any suggestions please.

 

Thanks

Gary

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: wifi

What model is the phone and what model is the modem? Ther is a label on the modem with the model examples are DJA0231, LH1000 and DJA0230.

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Level 2: Rookie

Re: wifi

The phone is a Samsung Galaxy A20. The Modem is LH1000.

 

Thanks

Gary

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: wifi

You could try turning of band steering in the modem this will add -5G to the 5GHz WiFi SSID.

 

To disable band steering open a Web browser on device connected to modem and go to http://192.168.0.1, password is Telstra. Go to the 2.4 GHz WiFi settings, remove tick next to band steering and save settings. Yo might have to do this twice as sometimes the modem although it might state the settings have been saved the band steering is still enabled.

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Level 2: Rookie

Re: wifi

Hi, I followed the guide and rebooted the modem, success. Thank you so much for your time.

 

Gary

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