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Can I set up auto-recharge for my Pre-Paid service?

ashliem
Community Manager Community Manager
Community Manager

You can set up auto-recharge for your Pre-Paid service, so you don’t have to worry about running out of calls, texts and data. You’ll also continue receiving low credit and expiry SMS notifications from us.

 

Set up auto-recharge in the My Telstra app

  1. Download or open the My Telstra app
  2. Tap on the Services tab
  3. Select your Pre-Paid service and scroll down to More with your service
  4. Select Auto recharge and follow the prompts.

 

 

Set up auto-recharge in My Telstra in a browser

  1. Sign in to My Telstra using your Telstra ID
  2. If you have more than one account, select your Pre-Paid service from the dropdown list at the top of the page
  3. Next to your service, select Auto Recharge and follow the prompts.

You must have a Telstra ID in order to set up auto-recharge.

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22 Comments
Paddyadshead
Just Registered

Angela, I have been and even accidentally made a second recharge payment trying to set up Auto Recharge. Why is there not a facility on the web site to allow setting up Auto Recharge without having to go through an actual recharge? 

Angela_H
Support Team
Support Team

All recharge info can be found on the following page https://tel.st/jz65mb -Angela 

Paddyadshead
Just Registered

Angela, I have tried this option and when you go to Auto Recharge, the link fails. 

Paddyadshead
Just Registered

Angela, Also, there is no actual Option to Auto Recharge - this webpage is not correct. 

Angela_H
Support Team
Support Team

Message us via our app & we can look into this further for you -Angela 

AutoRecharge
Just Registered

I have a similar problem - the recharge info page linked above is not correct for me either.

 

There is no "Auto Recharge" option shown when I choose my prepaid service from my account. If this option is no longer available, please update the info page because it is wasting people's time.

 

I am not interested in using the app.

 

Coltol
Just Registered

Hello to all those having this problem with the auto recharge.

I have just been through the  same process of Telstra refusing to believe there is a problem and getting nowhere.

However I have resolved the issue by going back to basics and setting up a new Telstra ID from scratch. This is easy to do and the fact that your number is linked to another ID does not seem to matter. Open the My Telstra app or My Account with the new ID and all the recharge options will appear

I now have two ID's , one that works and one that doesn't!!

Give it a try.

 

 

 

TraceeR
Level 1: Cadet

Hey Coltol, this seems like it this wasn't an ideal however we're pleased you are now able to see all the recharge options on your new Telstra ID.

Vina1
Just Registered

Hi Telstra,

My auto recharge set up years ago at a Telstra store had stopped working.

Now if I set up auto recharge again through My Telstra app, I have two questions 

1. Will I get 30 days validity period just like earlier( I.e. recharge will happen on a preset date every month)?

2.When should I set up auto recharge I.e. how many days/hrs prior to expiry of the current recharge to get the roll over credit?

Thanks

Vina1

 

Angela_H
Support Team
Support Team

Hi Vina1,

 

Most of the pre-paid options are valid for 28 days. 

The rules state the following- 

 

'Continuous Data Rollover- Recharge before expiry to save up to 200GB of unused data'

You can clarify the terms of your plan on the following page https://tel.st/a4re9x

 

Here is some further info on Auto-recharges that clarifies your question & offers further advice-

 

  • It's compatible with recharge amounts where the expiry period is 28 to 31 days
  • We’ll extend the expiry period for your scheduled monthly recharge to make sure your credit and bonuses last until your next scheduled recharge date
  • If this date is day 29, 30 or 31, your recharge will be processed on the last day of the month for those shorter months
  • If you set up your first scheduled monthly recharge via My Account and select today's date, the first recharge will be processed the next morning
  • You can delete your scheduled recharge or change your date or recharge amount via any of the above options as long as you do so before 11pm the day before it’s scheduled
  • Make sure your credit/debit card hasn’t expired and you have sufficient funds in your account, or the recharge will fail
  • Your credit or debit card details should be updated one day before your next scheduled recharge

    Hope that helps