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Foxtel from Telstra - Entertainment On Us Offer

TommyR
Support Team
Support Team

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This offer has ended.
Find out more about current Foxtel from Telstra offers.  

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Foxtel from Telstra - Entertainment On Us Offer (standalone)

Tired of missing out on your favourite TV shows, don’t want to miss out on watching your team live? Well there has never been a better time to take up Foxtel from Telstra with our new Entertainment On Us offer.

What is it?
From the 31st of October 2017 until the 31st of March 2018, new Foxtel from Telstra customers will receive the Entertainment Package on us for 12 months when they take up at least one of our premium packages (Drama, Movies or Sport), or spend at least $20 on any combination of additional packages (eg. kids, docos, entertainment plus, HD). We will also throw in the iQ3 set top box for $0.

But wait, there’s more – anyone who takes up the 12 month offer can also change their package up to once per month and still continue to receive the Entertainment discount ( (provided  they continue to meet the minimum spend conditions)The Foxtel Online Self Service tool makes it easier than ever to make these changes, so make sure you head to My Telstra to take control of your Foxtel from Telstra service.

Who is eligible?
This offer is only available to new Foxtel from Telstra customers on a 12 month contract.


Compatibility
• Offer not compatible with any other in-market Foxtel from Telstra offers
• Offer not compatible with the Home Internet Entertainment Plus Bundle
• Offer not applicable to existing Foxtel or Foxtel from Telstra subscribers, or customers who have had any Foxtel service in the last 3 months.


To find out more or to take up this offer, please go to https://www.telstra.com.au/tv-movies-music/foxtel-from-telstra or visit the Foxtel from Telstra Entertainment Offer On Us FAQ's

 

 + THINGS YOU NEED TO KNOW

Foxtel from Telstra Entertainment Offer:  For new customers only. Service not available in all areas or homes. Additional charges apply for non-standard and professional. Offer: Available when you spend minimum $20/mth on Foxtel from Telstra channel packs and keep the entertainment pack. After 12 months, roll onto standard month to month subscription rates, unless you cancel. Not available in conjunction with any other offer. Standard Early Termination Charges apply. Foxtel marks are used under licence by Foxtel Management Pty Ltd. All rights reserved. The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

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50 Comments
aaron_h
Community Manager Community Manager
Community Manager

Hello @mark175,

 

Sorry to see there have been issues cancelling your Foxtel from Telstra service,

unfortunately Crowd Support does not have access to customer accounts to investigate or cancel.

 

All cancellations are directed to the disconnections team, this team can be contacted

by ringing 13 22 00 and state 'close my account' or disconnect when prompted.

 

There are delays at the moment due to COVID 19, but I just tested then and 10 minutes was

the expected wait time to get through to disconnections, although this will fluctuate.

 

 

aaron_h
Community Manager Community Manager
Community Manager

Hello @trav21,

 

Thanks for your message, apologies for any issues managing your Foxtel offer.

 

We are unable to access customer accounts on Crowd Support to action your request, and due to the impacts of COVID 19

our call centres are prioritising urgent critical requests for support.

 

Generally to manage a Foxtel account you would ring 132200 and specify Foxtel, however currently there are still significant delays

and we may not be able to take your call at this point in time.

 

Apologies again for the inconvenience. 

 

Lucy1948
Just Registered

In hard times like we are in now telstra decides to increase my foxtel account.of course you can’t talk to anyone about this

waussiejones
Just Registered

i want to cancel my account now

waussiejones
Just Registered

i am so frustrated - i just want to cancel NOW -NOT get other options etc

How do I do this?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@waussiejones you need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). Make sure that you include your full name and that you want to cancel your Foxtel service. Someone will get back to you in a few hours/couple of days.

PetaFR
Observer

I am a long time Telstra customer and Foxtel customer. About 12 months ago I needed a emplacement IQ2 box. The one I received I have never been able to get pay movies as it tells me I have insufficient funds. The code is F013.

I have put up with this for about 12 months. I have tried to explain this in the past on the phone but have had no luck.

I pay $200 a month for IQ2 which includes premium Foxtel and broadband plan. However, I see that you can get better deals with IQ4 if you are a new customer! How does that work?

Thanks for now.

Gordo99
Just Registered

Another reason not to get Foxtel through Telstra.  Foxtel customers get GOLFTV access till December 2021.  Telstra customers do not.  Nothing like feeling special being a Telstra customer for 20+ years.  Aren't I a silly loyal customer

EmmSam12
Just Registered

I am very disappointed with the decision to axe Shortland Street!!!!!

Not happy!!!!!!!

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@EmmSam12 well, if more than 7000 people watched it then they may have kept it.