Getting your Telstra service ready before travelling overseas

Community Manager Community Manager
Community Manager


If you’re travelling overseas this Christmas break, there’s no better time than now to plan how you’ll use your phone during the trip.


Before you depart, you can activate International Roaming and setup International Day Pass using My Account or the Telstra 24x7 App.


We’ve also made it easier than ever to activate International Roaming online. Discover the new online experience and activate International Roaming.  

Activate International Roaming

You’ll need to have International Roaming active in order to use your mobile service overseas, including any International Roaming allowance you may have. You can activate International Roaming easily online using My Account or the Telstra 24x7 App.


Learn how to set up International Roaming.


Visit our new-look International Roaming page here to check the availability and pricing of roaming at your destination.


Good to know: You can leave international roaming on while you’re in Australia, as it only comes into effect while travelling overseas in eligible countries.

Setting up your International Day Pass

For just $10 a day in more than 70 countries (or $5 a day in New Zealand), International Day Pass includes unlimited standard talk and text and 200MB of data per day to use in eligible countries (data expires daily).


Here’s how to activate International Day Pass.


For more information, and to discover eligible destinations, view the Critical Information Summary.

Keeping track of your International Roaming usage

You can manage your service – at home or away – with My Account and the Telstra 24x7 App. With these online tools, you can review your international usage, and if there’s anything you’re unsure about, you can query international roaming charges. Find out more.


Good to know: Our self-help tools (My Account and the Telstra 24x7 App) are free to access in Australia and overseas. Find out how.

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Level 2: Rookie

Since updating my Nighthawk M1 to I have been getting the message " detecting service" and my data and users are no longer displayed. This happened to me in 2018 and was fixed with new software download from Netgear. Netgear has suggested I check with you to see if I am on the "Billing Server"? I am no expert but I feel this software was not meant for Telstra customers. I have done a reset and loaded  fresh firmware and tried to go back to the old version but it won't let you.

Support Team
Support Team

Hi @old_bloke Sorry you're having some troubles there. This may help ensure you're on the latest Telstra approved update: Let us know how you go. 

Level 2: Rookie

Hi Cas-Ra

Thank you for showing interest . I tried your suggestion but unfortunately as my current version is it will not allow me to load a previous version like and I get "error code 16"

I uploaded this thread by mistake and have started a new one .

I have since found out from Netgear that Telstra have made some changes and Netgear will have a new update in a couple of weeks. Again thank you for your help.

Support Team
Support Team

No worries, apologies for the delayed reply. I'm glad to hear you've had news since posting, and hopefully the next update will resolve the issues for you.