If your bill is overdue and the outstanding amount is more than $70, you may incur a $15 late payment fee and your services may be restricted.
To get a service restriction removed:
- Pay any overdue amount
You need to pay the overdue amount in full, including any late payment fee, and;
- Tell us when you’ve paid it
Let us know as soon as you’ve made your payment, and tell us the phone number of the restricted service. If you have multiple services restricted, please just supply your account number.
If your service has been restricted due to non-payment, you can use this form to tell us when you have paid your bill. It only takes about 60 seconds to complete, and your services should be resumed in less than 2 hours.
If you made your payment via the My Telstra App or My Account, you don't need to tell us - your service restriction will be automatically lifted within 2 hours of payment.
Good to know: If you have a Foxtel from Telstra service, it may take longer to process your payment and for your service to be resumed.
How long before my service is re-connected?
Restrictions should be lifted within 2 hours of you telling us about the payment - as long as you tell us between 9am-5pm on weekdays or 10am - 5pm on weekends. There is no need to call us.
Pay via the My Telstra App or My Account - and you won’t need to tell us!
If you make your payment via the My Telstra App or My Account, you won’t even need to tell us –your service restriction should be automatically lifted within 2 hours of payment.
Problem with your late payment?
If you want to discuss a problem with a payment you’ve made, call us on 13 22 00 between 8am-9pm AEDT.
Need to request an extension?
If you are financially unable to pay your bill by the due date, you can request a payment extension.
Was this helpful?
- Yes it was, thank you
- No, I still need help
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Managing your payments and billing optionsFind out more