How to easily manage your Telstra account online

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Community Manager


Need to make changes to your account, update your details, or just want to discover more about your services? You can do it all online using the Telstra 24x7 App or My Account.

Change of name

It’s not often that you need to change your name - but when you do, it’s as easy as filling out a single form. Simply complete our Change of Name Request here.

Need some additional information? Find out more here.



Change of ownership

You can request the transfer of your Telstra services to another person or business online.
Here are the steps to get your request to us.



Change your plan

We know that things change, and you may need to change your mobile plan to suit.

Our new mobile plans give you greater control, with the flexibility of no lock-in contracts. This means you can move up or down the different plan tiers once per month without incurring service Early Termination Charges or having to recontract.

You can change your Telstra mobile plan online and through the Telstra 24x7 App.

Here’s what you need to know about changing your mobile plan.         



Check your Early Termination Charges

There are a number of factors which determine if Early Termination Charges (ETCs) will apply, and if so, how much these charges will be. You can check your contract status, upgrade options, and if you have any ETCs online anytime using Telstra 24x7 My Account.

Find out more about Early Termination Charges.                



Recover your username/password

We all forget our login details from time to time, so we’ve made it easy for you to recover your My Account details online. You can reset both your username and password from the login screens of My Account or Telstra 24x7 App.

Simply select Recover Username or Reset Password from the Telstra 24x7 login page.

Here’s all the instructions on how to reset your username and password.



Update your details

You can update your details, such as your address, via My Account by following these instructions.

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