Entertainment

Information on AFL and NRL Live Passes for Season 2021

Kjorg
Community Manager Community Manager
Community Manager

*The promotional offers in this thread have now ended* 

We’re retiring Telstra Live Pass from the AFL Live and NRL Official Apps, which means you’ll no longer be able to live stream games from the 2021 season onwards. You’ll still have free access to match replays, live scores, highlights and other great features on the apps. 

 

Telstra will expand its sports streaming offering for customers through a long-term partnership with Kayo Sports, Australia’s premier sports streaming service.

 

Kayo will deliver sports fans a world-class experience including AFL and NRL games, of every round, live and ad-break free along with the biggest and best range of live and on-demand sport from Australia and around the world, streaming not just on their mobile but on any big or small screen in the house.

Eligible Telstra customers can claim a game-changing deal on Kayo and watch over 50 sports live and on demand. *this promotion has ended*

 

What if I have previously purchased an AFL and/or NRL Live Pass?

If you’ve purchased an annual or monthly AFL and/or NRL Live Pass through your App Store (Apple or Google) which is still active on 2 February 2021, you’ll be refunded for the time you have remaining on it.

This refund will be processed by your App Store (Apple or Google) directly back to your chosen payment method. This refund may take up to 45 days to be processed.

Information on the refunds from App Stores can be accessed at the links below.

Apple:  https://support.apple.com/en-us/HT202039

Google:  https://support.google.com/googleplay/answer/2476088?hl=en&visit_id=637471469803887809-3245438225&rd...

You won’t receive a refund if you’ve purchased a weekly AFL or NRL Live Pass which is still active on 2 February 2021, but you’ll continue to enjoy access to premium content in the app until your weekly subscription expires.

 

*This promotion has ended*
A special Kayo offer for customers who have recently paid for an AFL and/or NRL Live Pass who are not Telstra customers

Continue streaming live games in 2021 with Kayo Basic for $15 per month for 12 months. Offer available until 31 May 2021. You’ll roll onto standard fees ($25 per month) after 12 months. 

With Kayo Basic, you can:

  • Stream every game of every round of the 2021 Toyota AFL Premiership and 2021 NRL Telstra Premiership seasons live and on demand.
  • Get access to more than 50 sports live and on demand.
  • Watch on your TV, tablet or mobile. Available in HD.

Terms and conditions:

Offer available to eligible customers who have previously purchased a Telstra AFL or NRL Live Pass during the 2020 season and are not Telstra customers. Eligible Customers must sign up through kayosports.com.au with the offer code supplied by Telstra: check eligibility using the link below. Offer available until 31 May 2021. Kayo Basic standard monthly fees apply after offer period unless you change or cancel. Not available in conjunction with any other Kayo Offers. Limit 1 redemption per account. If you cancel, you cannot restart the offer. Not compatible with third party billing platforms.

 

 

 

FAQs

 

I am currently a Live Pass subscriber. Do I need to do anything to cancel my subscription?  

Telstra AFL and NRL Live Pass won’t be available for renewal for the 2021 season. You don’t need to do anything to cancel your AFL or NRL Live Pass subscriptions. 2020 Live Passes automatically expired on 31 January 2021.   

 

To continue using the AFL Live App and the NRL Official App for other features, you’ll need to update the apps in your respective app stores. 

 

If I am entitled to a refund, how much will I receive?

If you have purchased an annual or monthly AFL and/or NRL Live Pass through your App Store (Apple or Google) and it’s still active on 2 February 2021, you’ll be refunded for the time you have remaining.

For example, if your Live Pass expires on 2 April 2021, you will be refunded for 2 months:

  • $99.99 annual cost / 12 months = $8.33 per month
  • $8.33 x 2 months remaining = $16.67

 

If I am a Telstra customer who has redeemed a free Live Pass for the 2020 AFL and/or NRL season am I entitled to a refund?

No. You are only entitled to a refund if you have purchased an annual AFL and/or NRL Live Pass through your App Store (Apple or Google) which is active on 2 February 2021.

Eligible Telstra customers who have previously redeemed a free Live Pass can get an exclusive Kayo offer. 

 

Are there any changes to the My Football Live App or Netball Live Official app? 

No. Live streaming functions are currently still available through the My Football Live App and Netball Live Official app. 

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44 Comments
robertraisbeck
Level 1: Cadet

do I have to download a new app I have the Telstra app for A F L 

Drie
Just Registered

Agree with all the disapproving comments. So frustrated at all the ad on costs. 

Jayarem71
Level 1: Cadet

Thankyou for the $5.00/month subscription to Kayo for both new and current subscribers. $240.00 savings is really appreciated.

RICKY21
Just Registered

how do I cancel my live pass subscription 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@RICKY21 it was automatically cancelled near the end of February.

DieselDon
Just Registered

Just when I thought Telstra couldn’t sink any lower you did and to Murloch of all the people you are a disgrace Telstra don’t expect support from me 

19Luke85
Just Registered

Having issues taking up the offer following all directions and still can’t sign up tried 15 times to get set up but still not working... I’m a returning Kayo customer and have selected the $5 option then go to start the subscription and pops up with a number to enter from streamotion.. do that then comes up with I need to sign it which I do then directs me to the Kayo site to sign up for $25... mean while in the background my details are loaded up but I cant get to that... tried googling to fix but seam a lot of ppl having issues with signing up to the offer... any solution??

 

TommyR
Support Team
Support Team

Hi Drie. 


I see from the screenshot you are connected to a Wi-Fi connection. 

This redemption needs to be done on the Telstra Mobile Network. Disconnect from the Wi-Fi and then try the redemption again. 

 

Let us know how you go. 

 

- Tom

19Luke85
Just Registered

same issue tried so many times without wifi with wifi and on a computer

 

jayonaise
Support Team
Support Team

What happens when you go to https://tel.st/dat2v and click "check your eligibility for offer" ?