Entertainment

Information on AFL and NRL Live Passes for Season 2021

Kjorg
Community Manager Community Manager
Community Manager

We’re retiring Telstra Live Pass from the AFL Live and NRL Official Apps, which means you’ll no longer be able to live stream games from the 2021 season onwards. You’ll still have free access to match replays, live scores, highlights and other great features on the apps. 

 

Telstra will expand its sports streaming offering for customers through a long-term partnership with Kayo Sports, Australia’s premier sports streaming service.

 

Kayo will deliver sports fans a world-class experience including AFL and NRL games, of every round, live and ad-break free along with the biggest and best range of live and on-demand sport from Australia and around the world, streaming not just on their mobile but on any big or small screen in the house.

Eligible Telstra customers can claim a game-changing deal on Kayo and watch over 50 sports live and on demand. For more information click here.  

 

What if I have previously purchased an AFL and/or NRL Live Pass?

If you’ve purchased an annual or monthly AFL and/or NRL Live Pass through your App Store (Apple or Google) which is still active on 2 February 2021, you’ll be refunded for the time you have remaining on it.

This refund will be processed by your App Store (Apple or Google) directly back to your chosen payment method. This refund may take up to 45 days to be processed.

Information on the refunds from App Stores can be accessed at the links below.

Apple:  https://support.apple.com/en-us/HT202039

Google:  https://support.google.com/googleplay/answer/2476088?hl=en&visit_id=637471469803887809-3245438225&rd...

You won’t receive a refund if you’ve purchased a weekly AFL or NRL Live Pass which is still active on 2 February 2021, but you’ll continue to enjoy access to premium content in the app until your weekly subscription expires.

If you believe you’re eligible for an AFL and / or NRL Live Pass refund for a monthly or annual subscription and you haven’t received an email from Telstra about this, please complete the webform at http://say.telstra.com.au/customer/general/forms/AFL-and-NRL-Live-Pass-Contact-Form

 

A special Kayo offer for customers who have recently paid for an AFL and/or NRL Live Pass who are not Telstra customers

Continue streaming live games in 2021 with Kayo Basic for $15 per month for 12 months. Offer available until 31 May 2021. You’ll roll onto standard fees ($25 per month) after 12 months. 

With Kayo Basic, you can:

  • Stream every game of every round of the 2021 Toyota AFL Premiership and 2021 NRL Telstra Premiership seasons live and on demand.
  • Get access to more than 50 sports live and on demand.
  • Watch on your TV, tablet or mobile. Available in HD.

Terms and conditions:

Offer available to eligible customers who have previously purchased a Telstra AFL or NRL Live Pass during the 2020 season and are not Telstra customers. Eligible Customers must sign up through kayosports.com.au with the offer code supplied by Telstra: check eligibility using the link below. Offer available until 31 May 2021. Kayo Basic standard monthly fees apply after offer period unless you change or cancel. Not available in conjunction with any other Kayo Offers. Limit 1 redemption per account. If you cancel, you cannot restart the offer. Not compatible with third party billing platforms.

 

To check your eligibility and claim this offer, please complete the webform at http://say.telstra.com.au/customer/general/forms/AFL-and-NRL-Live-Pass-Contact-Form

 

FAQs

 

I am currently a Live Pass subscriber. Do I need to do anything to cancel my subscription?  

Telstra AFL and NRL Live Pass won’t be available for renewal for the 2021 season. You don’t need to do anything to cancel your AFL or NRL Live Pass subscriptions. 2020 Live Passes automatically expired on 31 January 2021.   

 

To continue using the AFL Live App and the NRL Official App for other features, you’ll need to update the apps in your respective app stores. 

 

If I am entitled to a refund, how much will I receive?

If you have purchased an annual or monthly AFL and/or NRL Live Pass through your App Store (Apple or Google) and it’s still active on 2 February 2021, you’ll be refunded for the time you have remaining.

For example, if your Live Pass expires on 2 April 2021, you will be refunded for 2 months:

  • $99.99 annual cost / 12 months = $8.33 per month
  • $8.33 x 2 months remaining = $16.67

 

If I am a Telstra customer who has redeemed a free Live Pass for the 2020 AFL and/or NRL season am I entitled to a refund?

No. You are only entitled to a refund if you have purchased an annual AFL and/or NRL Live Pass through your App Store (Apple or Google) which is active on 2 February 2021.

Eligible Telstra customers who have previously redeemed a free Live Pass can get an exclusive Kayo offer.  Click here for details.

 

Are there any changes to the My Football Live App or Netball Live Official app? 

No. Live streaming functions are currently still available through the My Football Live App and Netball Live Official app. 

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41 Comments
Scudcollins
Just Registered

No comment

Kelgam
Level 3: Gumshoe

What a disgrace and rip off, going from $100 a year for AFL live pass to having to pay minimum $160 for Kayo when you have no interest in other sports. Where, why and how do you think pensioners, unemployed etc can afford Kayo? Do you think treating AFL supporters so badly is the way to go in the world we are in with limited crowds? Also what a disgrace that people have to wait up to 45 days to get a refund, how disgraceful is that, you get the payment automatically but selfishly you expect customers to wait 45 days to get their money back, do you really think that is looking after the people who make the sport, the supporters happy? You should be able to nominate the sport you want on Kayo and then only pay for that sport. For instance if you only want AFL the the cost is $100 for the year, no access to any other sport! How about start thinking of the supporters who make the AFL and the clubs instead of just making profits so you can pay the over priced salaries for the muppets who run the AFL and who are ruining the game with continual rule changes and dumb, stupid and biased MRC decisions. Just another dumb decision to hurt the supporters who make the game, you should be  ashamed of yourselves

Wayneo77
Just Registered

This is a joke. I can’t afford to pay $25 a month (the cost after 12 months) and I don’t want access to 49 ‘other sports’. I just want to watch my AFL team and happy to pay the $99 cost of the live pass. Telstra, this is going to cause a lot of people to abandon you because it is just not fair. An absolute rubbish decision.

MM19
Level 2: Rookie

AFL and Telstra, shove the football up your arse. 
I’m done with your FKN greed, total contempt and disrespect of football supporters.
This will come back and smack you in the face and I for one will laugh

nzmagpie
Level 4: Private Eye

I concurr with the comments posted. Not happy. If I do take up the Kayo offer, lets hope the streaming is better than that of Telstra. Being abqle to watch on a big screen is appealing, but can I afford it?

Brettr1010
Level 2: Rookie

This i infuriates people like myself who refuse to give that Murdoch Grub money 

The man is a disgrace 

Look at the lies the man peddles throughout his media outlets. 

It may be only $5 now but i guarantee you that price wont be long.

This is a disgraceful decision.

 

fishy2
Level 1: Cadet

To be Honest who gives a rats Arse about watching all other sport apart from NRL and AFL oh well its back to Fox sport 

Jamesoberg
Just Registered

I joined Telstra specifically for the football. I have absolutely zero interest in other sports. Suddenly asking me to pay more to sign up to some third party in order to access what has been freely available for nine years is not a service enhancement no matter how much you try to present it as such, it’s forcing me to pay more for rubbish i am not interested in. No deal. I bundled my mobile, home phone and internet through Telstra, i will no longer be a customer after this nonsense. Goodbye

Tarantosaurus
Level 1: Cadet

Lucky I got Sport on Foxtel, but this is absolute bullcrap to anyone who doesn't have Foxtel.

Pay more and for what? Other sports people aren't interested in.

 

This is crap from Telstra. Absolute pure crap. That is a direct middle finger to us.

Should give us Kayo for free. We pay far more than enough for our bills.

JesusH
Level 2: Rookie

Is there anything Telstra arse clowns can't stuff up? I already took "advantage" of the $15/month subs offer for Kayo to watch the Big Bash. Kayo cancelled my subs because Telstra didn't pass on the payment I made through my Telstra bill. Hours of messaging support still hadn't resolved it. Telstra said talk to Kayo. Kayo said talk to Telstra. Around and around the dung pile we go. Telstra invest more in marketing and promos than proper admin processes and a knowledgeable support crew.

 

I have zero confidence that taking up the $5/month offer will not be without stuff ups. Telstra customers take note - there is a near 100% chance you will waste hours of your life trying to sort out issues. Your $5/month will cost you way more in lost time.