Introducing Telstra TV Box Office

Community Manager Community Manager
Community Manager

On 26 February 2019, BigPond Movies is changing to Telstra TV Box Office. We’ve come a long way since our days posting out DVD rentals, so it’s time to update the name to reflect the bright future we have planned for the service. We’ll still have the same huge library of movies and TV shows to rent and buy that you love, just with a new name and logo!

Telstra TV Box Office is an online movie rental and purchase service which is available on many different devices - like supported Smart TV’s, PC, Mac, iOS and Android, as well as on Telstra TV. Telstra TV is a simple streaming device which allows you to watch movies, TV, live sport and free-to-air TV from a range of different entertainment services including Telstra TV Box Office, Netflix, Stan, Foxtel Now, Kayo and more.

If you have an existing BigPond Movies account, your account login credentials will remain unchanged. On 26 February, the BigPond Movies website and applications will update automatically with the new name and logo, and any credit, purchases and rentals will still be there in your account.

If you need any support with your account or the service, you can continue to get in touch with the team through the same website, social media, email address, and phone number that you use for BigPond movies, they’ll just be updated with our new name.

For a limited time, when you purchase the new Telstra TV, you’ll receive a bonus $125 Telstra TV Box Office credit! Find out more here.
Activate and redeem before 26 August 2019.


What does “buy” mean?
You can stream this title as often as you like using your Telstra TV Box Office account for as long as we have the right to make the title available to you.



Can I access Telstra TV Box Office the same way I access BigPond Movies?
Yes. There are no changes to the existing way you access BigPond Movies. All existing BigPond Movies accounts will remain the same, with the same credit and purchases/rentals unaffected.

Do I need to do anything to get Telstra TV Box Office?
No. We’ll update the existing BigPond Movies applications and website automatically on February 26 with the new name and logo.

Do I need a new account to use Telstra TV Box Office?
If you have an existing BigPond Movies account your account login credentials, purchases, and rentals will remain unchanged.

By activating Telstra TV and opening the Box Office app, we will use your existing credentials to create an account for you. No typing in your details in sign up forms!

I have existing BigPond Movies credit, can I use it for Telstra TV Box Office?
Absolutely. Your existing BigPond Movies credit, purchases and rentals will still be waiting for you in your account when we change to Telstra TV Box Office.

Do I need to change where I go to for support now?
You can continue to get in touch with the team through the same website, social media, email address, and phone number for BigPond Movies. They’ll be updated with our new name.

Am I eligible for Telstra TV Box Office?
Telstra TV Box Office is available to new and existing consumer and small business customers.

FAQ - Telstra TV Box Office Offer

How do I redeem the Telstra TV Box Office credit?
When you activate your Telstra TV3, you will be prompted to redeem your $125 Box Office credit. If you skip this step, you can always go into the Box Office app on Telstra TV to get your credit and start watching!

When does the offer expire?
You have until 26 August 2019 to redeem your Telstra TV Box Office bonus.

Can I stack the bonus offer if I buy multiple Telstra TV’s?
Absolutely. The bonus Telstra TV Box Office credit applies to each Telstra TV you purchase. The more you buy, the more fresh blockbusters or TV shows you get to watch on us! The credit will be applied to the same Box Office account you nominate during activation.

How long is the $125 credit valid for?
After redemption, you have 24 months to use your Box Office credit.

How do I find out how much credit I have remaining?
Your credit balance is visible in Settings/Account menu on the Telstra TV Box Office website or application. Also, each time you transact on Box Office the remaining credit balance will be shown on screen.

What happens after I use all my credit?
Your preferred payment method will be used for all rentals or purchases when you have no credit left on your account. This is either your Telstra Bill or credit card, and is able to be changed under your account payment settings. This credit can be used on all Telstra TV Box Office platforms- web, iOS and Android devices, Telstra TV and selected Smart TV Panels.

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Support Team
Support Team

Hi Ret1, 


Thanks for reaching out.


If you were wanting to use your credit, you can add your purchase to your bill and the credit you have there will be used on the rented title.


Let me know if you have any other queries.


- Matty

Just Registered

Bigpond movies won't load, we have used it previously but tonight it is just thinking about it with the circle going round and round. I rang 1800502502 and have been in the que for 35 minutes so far, still waiting. 

Level 2: Rookie

And when are they changing this so  that is actually works?

Support Team
Support Team

Hi @Cookies16 


Sorry to read about your BigPond Movies issues. Were you able to get through over the phone in the end?


- Jimmy

Level 7: Deputy Inspector

Hi Team.


How is Chromecast support going? My Telstra tv has died out of warranty and I still have plenty of credit on my account to use. 


I have a stack of android devices and chrome cast units and really miss this feature.


Also, will this be available as an app anytime soon for Foxtel IQ 4 devices?







Just Registered

I have tried on multiple occassions to add my telstra bill as a payment method but it wont work and credit card doesnt stay as preferred method it keeps saying i have no payment method. I rang the number and they couldnt help saying they had never heard of the error msg b4 and just keep trying. any other suggestions?

Just Registered

Ive uploaded all cc details, chosen a movie, clicked rent now, both with and without a pin number, but it wont load

Rang the helpful guy in the Phillipnes , he didnt know ?

How do we get a movie to stream please ?