Introducing the new look My Account

Community Manager Community Manager
Community Manager

We’ve been working hard to improve the My Account experience, creating a cleaner design and simpler navigation so you can find what you’re looking for with ease. We’ve already introduced you to the new look login page, and now we’re excited to share more about the changes we’re making to My Account!


Here’s what you can expect to see in the new My Account:


  • New look My Account Dashboard with more of the information that matters at a glance.
  • One place to access and edit all your personal, account and billing details.
  • New menu to easily switch between and manage multiple accounts.
  • Improved Data Usage Meter that makes it easy to keep track of your data.
  • Easier to understand billing information.
  • More of the information Pre-Paid customers are searching for.
  • All the important Plans and Usage information presented on the Dashboard.
  • The opportunity to provide your feedback to help us improve the My Account experience.
  • Easier to discover Telstra Thanks, My Offers and Telstra Check-In.


New Look My Account






New Look My Account - Mobile Experience





We’re excited to finally showcase all the improvements we’ve made to create a My Account experience that is as simple and efficient as possible.



Which of the new My Account features is your favourite? Let us know in the comments below!

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Level 19: Deputy Director

Excited to see the new design. Will it look 2021?

Just Registered

don like it 


I can't log in. Smiley Sad

Just Registered

what i would really like is for the item "recent charges" on the app to be deleted. it catches my eye sometimes and makes me think 'oh no what are those **** up to now? come on, we both know i have an unlimited plan and these 'charges' are fantasy...perhaps an attempt to make me feel i am getting a bargain or something. 

let's make it real, and treat your customers as if they've got more than a few brain cells.

Level 25: The Singularity
Level 25: The Singularity

@wizid your plan may be "Unlimited" but there are still things that you can be charged extra for as not all call types are necessarily covered under your plan.

Just Registered

One place to access ac edit........

Just Registered

     from jupiter "@wizid your plan may be "Unlimited" but there are still things that you can be charged extra for as not all call types are necessarily covered under your plan."


sort of poli-speak. avoids that every "recent charge" is one that is covered by the plan. for over a year.

 again, treat customers as if they had a brain. we don't want to be fobbed off with meaningless words. notice the resentment?

 if that's the response you get, then that's the content of your communication......

if you want telstra to be resented (and it is), then just do the lazy thing and keep on as you are.

i appreciate the strength of the network, but comminication is r/s

Level 25: The Singularity
Level 25: The Singularity

Unfortunately, they way the billing system works, it doesn't calculate your plan allowances until the bill is generated (depending on the plan you are on - the one's in the last 12 months are a little different, they have a zero $ value for calls/messages builtin). It therefore can't tell the difference between what you are going to be charged for and what you will be charged for until it is processed.


My 3 unlimited services (all under 12 months old), the dollar value of all calls & messages made in the 24 days of the current billing month are showing up as zero. It's only when there is something that is not covered by my plan that it shows up with a dollar value (normally my wife entering the Cash Cow).


And just for the record, I don't work for Telstra, and nothing on my profile indicates that I work for Telstra, so I don't know where your brain got the idea from Smiley Wink

Level 1: Cadet

The new experience is underwhelming. 

- lack of any new 'real' features.

- How about rewarding existing customers with the in-market allowances for their active plan. Or at least don't dupe us into accidentally recontacting via a non automated live chat experience.

- The mobile view looks misaligned and flakey on Samsung note 8. Maybe you guys only test on iPhones?

- "easier to understand billing information" is a misnomer because in reality it no longer shows the wrong information.

- Still no 2FA for Telstra ID. 

- Still no ability to add account reps

- "All the important Plans and Usage information presented on the Dashboard."

Well the NBN plan details page shows neither data allowance nor speed (in *bps)


Just Registered

I wish Telstra would invest their time, money and efforts in providing the service that the customer pays for rather than fiddle with the graphics on the website.