We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow the guidance of the Australian Health Department on how to protect yourself.
We’ll also continue to keep you updated on Telstra Exchange as well as on the latest cybercriminals capitalising on Coronavirus (COVID-19) and what to watch out for.
You may also receive a legitimate text message from Telstra, with the following information:
Coronavirus Aus Gov msg: To stop the spread, stay 1.5m from others, follow rules on social gatherings, wash hands, stay home if sick. aus.gov.au
Due to increased containment measures announced by the Philippines Government, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone or online messaging.
Get access to online support to manage your account and services:
During this time, we want to help you find the support you need quickly to easily. Our online tools are some of the best ways to troubleshoot and resolve account and service issues, and can save you from the extended waiting times currently being experienced.
Here are some of the ways you can self-manage your Telstra account straight from your mobile, tablet or desktop:
My Telstra app
The My Telstra app is the simplest way to manage your account, view your services, and find support. You can track orders, check for outages and access our Smart Troubleshooting Tool, straight from your mobile or tablet. Make sure you log in with your Telstra ID first - if you don’t have a Telstra ID, you can register for one here.
Find out more about My Telstra >
My Telstra in a browser
My Telstra is the best place to take care of your Telstra account and services, straight from your desktop. Like the app, you'll need to log in to My Telstra with your Telstra ID, or register for one here.
Log in to My Telstra >
Support Centre
Visit our Support Centre for help with your account and service needs, including:
Pay my bill
Set up direct debit
Track my order
Switch to email bill
Register for Telstra ID
Plus across a range of support categories, including:
Accounts & billing
Mobiles & devices
Internet
Pre-Paid
Plus much more!
Online Troubleshooting
There are number of ways you can troubleshoot an array of service issues and find support online, including:
Managing your bills and requesting a payment extension
We’ve made it easy to manage your Telstra account and billing needs online, including with the Telstra app on mobile, and My Account on desktop.
You can setup your payment details, manage late payments, and manage your billing preferences all using our online tools.
We have stepped out how you can manage your payment and billing needs:
Managing your payments and billing options >
Pre-paid recharge
It’s easy to recharge your Pre-Paid service and recharge online:
We have stepped out how you can manage and recharge your Pre-Paid service:
Managing your pre-paid service online >
How do I recharge my pre-paid service online >
Outage check
Use our online tool to check if your service is currently experiencing planned maintenance or a network outage.
Check for an outage >
Online store
Want to buy something from our store?
You can purchase products and services through our website, without the need to leave your home, visit www.telstra.com.au >
Looking for more help? Ask a question on the community.
