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Loss of mobile network service in Northwood (NSW)

Kjorg
Community Manager Community Manager
Community Manager

The Telstra mobile network in parts of Northwood (NSW) is expected to be impacted from Monday 20 September for up to five days due to a tower relocation. Fixed line internet and home phone services will not be affected.

As a result, all network providers need to move their telecommunications equipment to a new location.

What are we doing about it?

We have deployed temporary network infrastructure and optimised the surrounding network coverage to try to limit the impact.  There may still be some disruption to mobile coverage outdoors and some loss of mobile coverage indoors. Customers with access to Wi-Fi should still be able to make voice and video calls from their mobile phones when connected. More information about how to turn on Wi-fi calling can be found here.

We’re here to help

As the network sites for all mobile service providers are being moved, it is possible that providers in the area will lose coverage, which could impact calls to emergency services (000). Emergency calls can still be made using a home phone or over Wi-Fi using a Wi-Fi connected mobile phone.

If you do not have access to a home phone and someone in your household may be at risk without a working mobile phone, you can call us on our dedicated priority assistance line on 1800 331 286 and we’ll do what we can to help.

For further tips on staying connected during disruptions, see our blog post here.

 

Potential area of impact

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10 Comments
MJT03
Just Registered

Will the Northwood tower replacement impact my Mobile Broadband internet service?

bdotclaridge
Support Team
Support Team

During this time there may still be some disruption to mobile coverage outdoors and some loss of mobile coverage indoors.

aek2
Just Registered

Is this upgrade now complete? Can I expect better 5G coverage in the impacted areas? At present coverage is very poor in the vicinity of Austin Street, Lane Cove. Thank you. 

bek498
Support Team
Support Team

Hi Aek2, you can check out the coverage and roll out map here: https://tel.st/ceef5k;

 

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@aek2 it was the relocation of an existing tower with no 5G capability. So it won't improve 5G services in the area. 

aek2
Just Registered

For such a densely populated area, it is a shame Telstra has not chosen to provide 5G coverage. Refer to attached image. Can anyone tell me why this is the case? There is a high concentration of units in this area, so the economics would certainly stack up. Who is responsible for this oversight? And can Telstra look to provide 5G coverage anytime soon? Thank you.

 

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@aek2 maybe leave your feedback via this form

I don't know if they'll get back to you, but it's the quickest way to make the suggestion.

aek2
Just Registered

@Jupiter - perfect. I'll give that a go. Any tips on getting heard? Thanks

Jupiter
Level 25: The Singularity
Level 25: The Singularity

@aek2 not really. Telstra will have the bulk of their 5G rollout already planned out as they need to line up permits and equipment about a year in advance of any works occurring on site.

 

You'll have noticed on the map that new areas that are getting rolled out are splotched all over the map. These new splotches appear about 3 months prior to the towers being upgraded, and are done so that the coverage starts in different parts of a rollout region. They then proceed to fill in the gaps. It takes time as there is a lot of paperwork and a limited number of installation crews.

aek2
Just Registered

Got it. Appreciate your valuable insights @Jupiter