We’ve made it easy to manage your Telstra account online, including with the My Telstra App on mobile, and My Account on desktop.
Did you know you can setup your payment details, manage late payments, and manage your billing preferences all using our online tools? Here’s how:
Setup payment details
Setup and manage your payment details and Direct Debit
Setting up Direct Debit payment can help you avoid the stress of late fees and forgetting to pay your bill on time. Plus, you can save time by storing your payment details in My Account.
Manage late payments
Request a payment extension
We understand that life doesn't always go to plan, and you might find yourself needing a bit more time to pay your bill. If you’re eligible to request a payment extension, you can request this via the My Telstra App, by signing in to My Account, or by completing this web form.
Report a payment
If your bill is overdue and the outstanding amount is more than $70, you may incur a late payment fee and your services may be restricted.
To remove the restriction, you’ll need to pay any overdue amount in full (including any late payment fee), and tell us when you’ve paid it using this form. If you made your payment via the My Telstra App or My Account, you won't need to tell us.
Manage your bills
First things first – if you haven’t already, it’s time to make the switch to paperless billing – here’s how.
View and download a bill
You can view your last 8 bills in the App, or last 13 bills in My Account.
If you’ve received your bill and noticed a charge you don’t recognise, or you should have received a credit but didn’t, you can query your bill and request a credit using our online form, or via My Account or the My Telstra App.
You can also break down your bill using our Bill Explainer. Find out more >
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