Managing your Pre-Paid service online

Community Manager Community Manager
Community Manager

Managing your Pre-Paid service online is easy using My Telstra in app or in a browser. We’ve put together a guide to help you take care of your pre-paid service the easy way - using our online tools.

Activate your Pre-Paid SIM card

It’s easy to activate your Telstra Pre-Paid SIM card online – all you need is your SIM serial number or service number (found on your SIM Starter Kit or the packaging your device came in) and valid ID.

Here’s the instructions you need to activate your Pre-Paid SIM.    



Pre-Paid plan change

Looking to change your pre-paid plan? You can using My Telstra in app or in a browser.

Find out more about changing your pre-paid offer.        



Pre-Paid print tax statement

If you have a Pre-Paid service, you can view and print off tax invoice statements for the last 5 calendar months by logging into My Telstra. You can also check your balance and usage history online.


Here’s how to print a pre-paid tax invoice.             


Customers on the Telstra Pre-Paid Mobile Plan, Telstra Pre-Paid Mobile Casual Plan and the Telstra Pre-Paid Mobile Broadband Plan can contact us to arrange for a tax invoice.



Pre-Paid recharge

Recharge in a flash! You can check your balance, recharge and manage your phone service when you’re on the go with the My Telstra app. You can also recharge your Pre-Paid service using My Telstra in a browser.


Find out more about recharging your Pre-Paid service using our online tools.


You can also set up automatic recharge for your Pre-Paid service. Find out how.

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I recharged $40 today and I didn't know that my youngest son was playing with my phone n must of changed the plan I was on for a long time so is there anything you can do to help me please 

Level 23: Superhero
Level 23: Superhero

Hi Brothy77,


There's only two current Pre-Paid plans, Pre-Paid Complete and Pre-Paid Long Life Plus.


If you were on a Pre-paid plan other than those two before your son changed the plan then unfortunately you won't be able to go back onto that plan. 

Level 1: Cadet

Hi I'm seeing if it's possible to use 30$ recharge in 24 hours all my data is gone I talk to my kids on Facebook evernight an I really finding it hard since codved 19 I lost my job an am on the other side of Victoria Shepparton an my kids are lakes entrance, can anyone help me please