Online Text Buddy Exit

TommyR
Support Team
Support Team

What is Telstra Online Text Buddy?
Telstra Online Text Buddy (also known as Telstra Desktop Buddy (TDB)) is an application enabling text messages to be sent from a PC/Notebook to mobile or fixed services.

This was a free value add-on included in plans as a consumer only offering not intended for business use.

What is happening to Telstra Online Text Buddy?
On 11 December 2017 this service became unavailable for use. You are no longer able to send text using Telstra messages using Online Text Buddy.

What alternative messaging options are available for me if I need one to replace my Telstra Online Text Buddy service?

For Telstra Business customers we have Telstra Desktop Messaging. Desktop Messaging software makes it easy to promote your products and services. Simply send group MMS or SMS messages at pre-designated times from the convenience of your own computer.

Pricing and rates

Standard Rates and Charges

Pay-As-You-Go

Telstra Desktop Messaging 20

Telstra Desktop Messaging 75

Telstra Desktop Messaging 150

Telstra Desktop Messaging 500

Monthly Access Fee

$0

$20

$75

$150

$500

Included Message Credits*

0

86

357

750

2,631

SMS (up to 160 characters)

25c

23c

21c

20c

19c

MMS (up to 100kb) 

50c

46c

42c

40c

38c

Video Message (up to 100kb)

75c

69c

63c

60c

57c

 

* Please note that an SMS text message is equivalent to 1 message credit, an MMS picture message is equivalent to 2 message credits, an MMS video message is equivalent to 3 message credits.

To sign up to Telstra Desktop Messaging call 1300 TELSTRA or Contact your Telstra Account Executive.

What do I need to do to if I want to uninstall Telstra Online Text Buddy Service?
If you would like to remove the application you can uninstall the program from your computer by selecting for “Uninstall a Program” in the Windows Control Panel (note: enter for “Uninstall a Program” on the Control Panel search windows if the option is not readily visible).

Still need help?
Personal and small business customers
Visit your nearest Telstra Store or call us on 132 200 from 8am to 9pm AEST and follow the prompts.

 

Business customers
Visit your nearest Telstra Business Centre or call us on 132 253 from 7am to 7pm AEST.

 

Global Enterprise and Services (GES) customers
Contact our Telstra Service Desk, or Customer Service Team or your Telstra Authorised Dealer.

 

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2 Comments
Saxhorn
Level 4: Private Eye

You are removing Telstra Online Text Buddy BEFORE you get the replacement working?
Seriously do you really try to annoy customers on purpose?
Allowing customers to use the existing Telstra Online Text Buddy until the "amazing new product" is ready would have left customers happy.
Now Telstra just looks like it doesn't care.

2humbucker
Level 4: Private Eye
Very disappointing
The cynic in me thinks you're removing a useful free app to replace it with something that will cost me