If you’ve received your bill and noticed a charge you don’t recognise, or you should have received a credit for:
You can query your bill through one of the following methods:
My Telstra App
Our online tool
If your request is approved, credits will be applied to your account within two business days.
If you’re not eligible for a credit rebate, you’ll be advised accordingly. If you feel your request is still unresolved, you may wish to chat with us for further assistance.
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