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Update on issue impacting SMS/MMS for Google Pixel users

ashliem
Community Manager Community Manager
Community Manager

CURRENT ISSUE

From 15 October 2020, Google began changing its Android Messages app, which is used on some Android mobile handsets in Australia. This change was intended to migrate the "chat" feature used by Telstra Messaging, also known as RCS or Rich Communications Services, to Google’s platform. Many Telstra customers found this change also interfered with their ability to send SMS or MMS.

Telstra has worked closely with Google, and Google has now performed an update that has fixed this issue (update made on 21 October). We’re sorry for the disruption.


CHANGE IN RCS COMPATIBILITY

Telstra Messaging (also known as RCS or Rich Communications Services) allows advanced chat features on compatible Android services. These features includes delivery receipts, read receipts, multi-party chat, and seeing when a message recipient is typing a reply to you.

From mid-October 2020, Google withdrew support for the Telstra Messaging service on the Android Messages app, which is used on some Android mobile handsets in Australia. iPhone and Samsung devices are unaffected by the change.

Google will allow users of the Android Messages app to "opt in" to the Google Jibe RCS service. This will allow users to send and receive RCS messages between users who have also opted in to the Google Jibe RCS service. However they will no longer be able to use RCS with other Android handsets, such as Samsung and some other manufacturers; these messages will be sent as SMS or MMS depending on the content.

Users of later model Samsung devices on Telstra's network will continue to be able to use the Telstra Messaging service (also known as RCS) with other compatible devices on Telstra's network that do not use the Android Messages app.

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