What do the lights on your Telstra Smart Modem Gen 2 mean?

ashliem
Community Manager Community Manager
Community Manager

The Telstra Smart Modem Gen 2 is our newest Smart Modem, bringing the latest hybrid technology to your home broadband and allowing you to:

  • Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2. Its inbuilt, pre-activated SIM can connect to our mobile network right out of the box.
  • Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem Gen 2 will automatically switch to our mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available.
    Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.

Understanding the lights on your Telstra Smart Modem Gen 2 can help keep you informed of your internet connection status, and help diagnose problems if you’re having connection difficulties.

 

If you have a Telstra Smart Modem or Telstra Gateway Frontier, you can find out what the lights on these mean here.

 

Take control of the wireless network in your home or office with the Telstra Home Dashboard™ App.

 

 

LED

LED Behaviours

Cause

Front LED

Off

Powered off

Green

Fixed online

Blue

Mobile online

White

Powered on, booting up

White Flashing

Firmware upgrade. Interval 0.5 seconds until download complete

Orange

Finished booting up and trying to connect / Fixed connection lost, trying to reconnect and waiting to failover to mobile

Red

Both fixed and mobile failed to connect, trying to connect on both

Colour Cycle

Factory Reset. Interval between colour cycle 0.5 second.

 

 

 

ONLINE

Green

Fixed or Mobile Broadband online.

Orange

ADSL captive portal (newdsluser)

Red

PPP authentication failure

Off

Fixed & Mobile offline.

 

 

 

WAN/DSL

Green

Ethernet connected / DSL synced

Green (slow flash)

DSL start syncing

Green (fast flash)

DSL finish syncing

Off

No fixed physical connection

 

 

MOBILE MODE

 

 

Green

Mobile online

Off

Mobile offline

MOBILE SIGNAL

Green

Good signal

Orange

OK signal

Red

Poor signal

Off

Telstra network unavailable

PHONE

(SIP Mode)

Green

Registered

Green Flashing

DECT handset or FXS off-hook. Interval 1.0 sec.

Red

Unable to make a call

Orange

SOS call only (fixed unavailable, Telstra mobile unavailable)

Off

Not registered, e.g. no SIP credentials.

PHONE

(PSTN Mode)

Green

Voltage detected on PSTN Port

Green Flashing

DECT handset off hook. Interval 1.0 sec.

Off

No Voltage detected on PSTN port

WI-FI

Green

On

Off

Off

PAIR

Green

DECT paired or WPS paired

Green Flashing

Pairing mode. Interval 0.5 sec

Green Flashing

Paging mode Interval 2 sec

Red

WPS timed out or failed

 

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67 Comments
cf4
Level 25: The Singularity
Level 25: The Singularity

@SimonP  There is reference material here showing how to set up different types of connections, it also includes pictures of the modem.

ashliem
Community Manager Community Manager
Community Manager

Hi @SimonP 

 

Sorry to hear you're having trouble with this. Did the link @cf4 provided help at all?

 

Cheers, 

ashliem

kali
Level 3: Gumshoe

This doesn't help anyone. The question was how to pair the phone and how to access the modem advanced profile. Well is simple and is as follow: admin + Telstra to access the Modem interface and if you want to pair the phone depending on what phone you have you need to reboot the modem I mean a factory reboot you might to have to insert a pin on the back of the modem where there is a small hole to get the modem to factory settings if you want to access the Modem advance setting and then your phone will also pair. again depending on the phone you have but most modern phone will work.

21FMpbLfp
Level 2: Rookie

NBN what a joke

KathleenC
Telstra (Retired)
Telstra (Retired)

Are all your lights green or has one of them changed to a different colour?

Nutriband
Just Registered

My Mobile Signal light is usually ORANGE, sometimes RED.  How can I get it to GREEN?

cf4
Level 25: The Singularity
Level 25: The Singularity

If possible locate the modem in another location. I find the best 4G reception should be near a window and not in the centre of the building were several walls can block the signal. The signal meter not only indicates the strength of the received signal but the difference between the received signal and background noise. So if possible locate modem away from devices that generate electronic noise such as microwaves.

 

in normal use when main link is not faulty the signal strength will not effect your internet connection and even if on 4G backup you should still be able to use the internet when signal is red.

ClaireSpoony
Just Registered

Hi Team,

have had a modem replacement due to faulty modem. I am rarely at home but when I am, seem to always encounter problems with wifi. Have had a technician install nbn cables and hook it up. Have had a technician from Telstra come over to do actual testing and all seems fine. Informed me that mobile signal isn’t that strong in the area but I advised I have never had problems using mobile phone and using 4g for example. Most notable problem is when I want to watch something like Netflix through my tv, it says no connection is established in the actual settings. It’s supposed to auto connect but sometimes this happens. Sometimes it connects and then actually drops out. When looking at the modem, everything is green except mobile signal which goes orange. Very frustrating as we are hard wired into the network nbn hfc and have had speed tests done and that comes back better than average. Unsure what to do here as unfortunately I’ve actually had problems establishing connection with Telstra since day 1 and I’ve paid more towards Telstra than my mortgage. Any help would be appreciated. 

cf4
Level 25: The Singularity
Level 25: The Singularity

If the main NBN HFC link is working OK the low 4G signal should have no effect. One thing you could try is disabling band steering in the modems 2.4 GHz WiFi settings. By default both the 2.4Ghz and 5 GHz WiFi SSIDs are the same. Some WiFi devices have problems connecting and maintaining a connection when both SSIDs are the same. Disabling band steering adds -5G to the end of the 5 GHz WiFi SSID.

ClaireSpoony
Just Registered

Thanks for your advice cf4.

Correct, the nbn hfc link works brilliantly and 4g is not affected at all. 
I am unsure how to disable band steering so I shall do some research and see what I can find.

thanks again,

claire