What do the lights on your Telstra Smart Modem Gen 2 mean?

ashliem
Community Manager Community Manager
Community Manager

The Telstra Smart Modem Gen 2 is our newest Smart Modem, bringing the latest hybrid technology to your home broadband and allowing you to:

  • Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2. Its inbuilt, pre-activated SIM can connect to our mobile network right out of the box.
  • Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem Gen 2 will automatically switch to our mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available.
    Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.

Understanding the lights on your Telstra Smart Modem Gen 2 can help keep you informed of your internet connection status, and help diagnose problems if you’re having connection difficulties.

 

If you have a Telstra Smart Modem or Telstra Gateway Frontier, you can find out what the lights on these mean here.

 

Take control of the wireless network in your home or office with the Telstra Home Dashboard™ App.

 

 

LED

LED Behaviours

Cause

Front LED

Off

Powered off

Green

Fixed online

Blue

Mobile online

White

Powered on, booting up

White Flashing

Firmware upgrade. Interval 0.5 seconds until download complete

Orange

Finished booting up and trying to connect / Fixed connection lost, trying to reconnect and waiting to failover to mobile

Red

Both fixed and mobile failed to connect, trying to connect on both

Colour Cycle

Factory Reset. Interval between colour cycle 0.5 second.

 

 

 

ONLINE

Green

Fixed or Mobile Broadband online.

Orange

ADSL captive portal (newdsluser)

Red

PPP authentication failure

Off

Fixed & Mobile offline.

 

 

 

WAN/DSL

Green

Ethernet connected / DSL synced

Green (slow flash)

DSL start syncing

Green (fast flash)

DSL finish syncing

Off

No fixed physical connection

 

 

MOBILE MODE

 

 

Green

Mobile online

Off

Mobile offline

MOBILE SIGNAL

Green

Good signal

Orange

OK signal

Red

Poor signal

Off

Telstra network unavailable

PHONE

(SIP Mode)

Green

Registered

Green Flashing

DECT handset or FXS off-hook. Interval 1.0 sec.

Red

Unable to make a call

Orange

SOS call only (fixed unavailable, Telstra mobile unavailable)

Off

Not registered, e.g. no SIP credentials.

PHONE

(PSTN Mode)

Green

Voltage detected on PSTN Port

Green Flashing

DECT handset off hook. Interval 1.0 sec.

Off

No Voltage detected on PSTN port

WI-FI

Green

On

Off

Off

PAIR

Green

DECT paired or WPS paired

Green Flashing

Pairing mode. Interval 0.5 sec

Green Flashing

Paging mode Interval 2 sec

Red

WPS timed out or failed

 

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67 Comments
Martin_F
Just Registered

I've just plugged in my smart modem whilst I wait for the NBN technician. Currently only getting 6 MBPS download. My mobile device (sitting less than 2 ft away is downloading at around 40 mbps on 4G. Will the back-up speed increase? I'm based just outside Sydney CBD - ping is 28ms - that speed can't be right, right?

cf4
Level 25: The Singularity
Level 25: The Singularity

The backup speed on the modem is limited to 6 Mbps down and 1 Mbps up. 4G backup is only meant as a backup when main service is not working.

Martin_F
Just Registered

Thanks, @cf4 - Just found that our after I posted. The way they describe it in the store (JB HiFI - Rhodes) is that you get 4G when NBN goes down. What they fail to tell you is that the speed is limited when in back-up mode. Let's hope the NBN doesn't go down that frequently as I may need to revert to my mobile phone which is what I was hoping to avoid.

Martin_F
Just Registered

Correction - Store mentioned above was - Top Ryde NOT Rhodes.

cf4
Level 25: The Singularity
Level 25: The Singularity

I have been on NBN  FTTN for over 2 years and have only notice two breaks, each lasting less than 30 minutes. There are plenty of post about terrible internet on NBN as people only post when something goes wrong. The vast majority of NBN services have no problems.

Martin_F
Just Registered

@cf4 - Good to know. Thanks for your comments.

Hoha
Level 1: Cadet

Any one able to help.with this has been offline all day no outages in area

 

aaron_h
Community Manager Community Manager
Community Manager

Hello @Hoha,

 

Sorry to see there have been issues connecting to the internet.

 

From the photo, it appears you are running on 4G backup.Crowd Support is a community

forum so other community members may have some tips, but if there is an issue, NBN

technical support will be required to assist, as we do not have access to accounts via Crowd Support.

 

As you are likely aware, we have had to prioritise critical support due to COVID 19, so there will

be delays getting through to someone, but NBN tech support is still being provided.

 

Absolute worst case if you are not getting anywhere, raise a complaint via the following form:https://tel.st/3rqxr

 

 

Mel242
Just Registered

Link light is blue

DaveM249
Level 2: Rookie

What is a orange light on Phone and how do I fix it . Plus I have no dial tone on the phone hand set just a constant tone.