What do the lights on your Telstra Smart Modem Gen 2 mean?

ashliem
Community Manager Community Manager
Community Manager

The Telstra Smart Modem Gen 2 is our newest Smart Modem, bringing the latest hybrid technology to your home broadband and allowing you to:

  • Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2. Its inbuilt, pre-activated SIM can connect to our mobile network right out of the box.
  • Have a built-in backup plan - No home broadband due to network upgrades or bad weather? Your Telstra Smart Modem Gen 2 will automatically switch to our mobile network if required, so you’ll be back online in minutes, as long as 4G coverage is available.
    Mobile speeds are limited to 6/1 Mbps and will vary with local conditions and content.

Understanding the lights on your Telstra Smart Modem Gen 2 can help keep you informed of your internet connection status, and help diagnose problems if you’re having connection difficulties.

 

If you have a Telstra Smart Modem or Telstra Gateway Frontier, you can find out what the lights on these mean here.

 

Take control of the wireless network in your home or office with the Telstra Home Dashboard™ App.

 

 

LED

LED Behaviours

Cause

Front LED

Off

Powered off

Green

Fixed online

Blue

Mobile online

White

Powered on, booting up

White Flashing

Firmware upgrade. Interval 0.5 seconds until download complete

Orange

Finished booting up and trying to connect / Fixed connection lost, trying to reconnect and waiting to failover to mobile

Red

Both fixed and mobile failed to connect, trying to connect on both

Colour Cycle

Factory Reset. Interval between colour cycle 0.5 second.

 

 

 

ONLINE

Green

Fixed or Mobile Broadband online.

Orange

ADSL captive portal (newdsluser)

Red

PPP authentication failure

Off

Fixed & Mobile offline.

 

 

 

WAN/DSL

Green

Ethernet connected / DSL synced

Green (slow flash)

DSL start syncing

Green (fast flash)

DSL finish syncing

Off

No fixed physical connection

 

 

MOBILE MODE

 

 

Green

Mobile online

Off

Mobile offline

MOBILE SIGNAL

Green

Good signal

Orange

OK signal

Red

Poor signal

Off

Telstra network unavailable

PHONE

(SIP Mode)

Green

Registered

Green Flashing

DECT handset or FXS off-hook. Interval 1.0 sec.

Red

Unable to make a call

Orange

SOS call only (fixed unavailable, Telstra mobile unavailable)

Off

Not registered, e.g. no SIP credentials.

PHONE

(PSTN Mode)

Green

Voltage detected on PSTN Port

Green Flashing

DECT handset off hook. Interval 1.0 sec.

Off

No Voltage detected on PSTN port

WI-FI

Green

On

Off

Off

PAIR

Green

DECT paired or WPS paired

Green Flashing

Pairing mode. Interval 0.5 sec

Green Flashing

Paging mode Interval 2 sec

Red

WPS timed out or failed

 

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62 Comments
Benny_spur
Just Registered

I’ve got a solid red light on the front of mine and have for three days. It appears to be connected and working though. Is this because pairing failed rather than modem not connected?

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

No that lights on the back

 

Could be a faulty LED. What are the WAN, Online, and Mobile Mode lights doing?

Benny_spur
Just Registered

Thanks. The WAN and Online lights are solid green. The mobile mode light is off and the mobile signal light is solid amber. 

 

The front LED remains red and I’m getting good speed tests. 

cf4
Level 25: The Singularity
Level 25: The Singularity

Do you have the Technicolor Gen 2 modem DJA0231. There are a few cases were the front light has turned red but there was no fault. If the modem is turned off for a few minutes and then back on the light turns green.

101LD
Just Registered

I have a blue light on the front of the modem and the internet is very slow, down from over 40mbps to 0.03 or not measurable. Telstra say there is a fault on the landline, which works fine. What does the solid blue light mean? I have tried resetting the modem, in fact I think that the blue light came on after the reset.

cf4
Level 25: The Singularity
Level 25: The Singularity

 

@101LDThe blue light indicates modem is in back up mode because there is a fault on the main connection. In backup mode you should get 6 Mbps down and 1 Mbps up but this gets throttled to 256 Kbps if used for an extended period of time. It looks like the 4G back up has been throttled. To get this throttling removed ring support and request that a WEB form is submitted to have throttling removed.

101LD
Just Registered

cf4,

 

Thank you for your advice.

 

I have called Telstra three times since Monday to be variously told, "there is problem with your telephone" (there is not as the we can make and receive calls); "there is an outage in your area and it will be fixed anytime soon," which when pressed translates to "there is a problem with nbn in your area and we have no idea when it will be fixed." Speeds are now 0.21Mbps download and 0.25Mbps upload, which is proving very difficult to work from home as I do.

 

I will try to have the throttling removed, but if anyone knows how to establish from Telstra a timeline for attening to faults that would be appreciated.

101LD
Just Registered

I have spoken with Telstra 24/07 and there is no throttling on the line, and so this solution does not apply.

 

they insist that there is an NBN outage in my area, having originally stated that it was congestion on the line, and have now admitted that they have no idea when or if the outage will be fixed.

101LD
Just Registered

Telstra 24/7 are now placing a request to "un-shape the speeds on back-up. The modem will then work on the back-up mode with the speeds of 5 Mbps, until the issue gets resolved."

joneill_au
Just Registered

I can't find a specification document for the Telstra smart modem™ gen 2.

How many routable ethernet ports (in addition to the WAN port) does it have?