What’s new in My Telstra in January

Community Manager Community Manager
Community Manager

Each month, we review customer feedback and work on enhancing and improving My Telstra. Here’s an overview of the latest additions and updates to hit the app this month:

Protect your family from inappropriate sites
You can help keep your family’s online experience safe by adding websites to allowed and blocked lists.



Hardware repayment options
Got a hardware repayment option? Now you’ll be able to see a snapshot of your repayment details.



Got a damaged screen?
If you’ve got Upgrade & Protect, you can now start your screen repair assessment on the Services screen. A one-off $99 repair fee will be charged.



Notification centre updates
Our notification centre is a safe and secure hub for viewing messages from us. You can now see more of your important regulatory Telstra messages.



Missed a Telstra delivery?
You can update your order delivery address to a different address.


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Level 2: Rookie

Have been trying to get answers about phone issues, Was told to go to shop and shop said go online. I was told services were stopped and internet was unusable by NOKIA but then telstra tells me to get a data pack on top of my plans data allowance. i got an offer online a while ago and when i went to first shop NO OFFER ON FILE and second didn't know what to do and told me to go online with a phone that can't. now all are saying " talk to someone else " or " try online.. so the more ticked off i get the closer i am getting to seeing an old barrister friend for advice or telstra can fix it.

Level 2: Rookie

And after finding that there is nothing to be done about it and NO mention of any need to change my 12 yo plan, here I am waiting as always for something to happen.