We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra account – and even nab a few rewards along the way.
Self-service payment extensions: now up to 42 days
We know times are a little tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My Telstra.
You don’t need to speak to an agent – simply go to payments, select payment options and then request more time to pay.
Your first payment extension can be either six or 14 days. If you still need more time, you will then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.
Messaging made easier than ever
In response to customer feedback, we’ve added Messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait online – we’ll get back to you as soon as we can.
Personalised Telstra Plus content
My Telstra customers enrolled in Telstra Plus will now enjoy a more personalised experience. Along with your points balance, you will see specific offers showing what your points balance can be redeemed for in the rewards store, ranging from new devices and accessories to exclusive benefits for Silver and Gold members.
Get ready to celebrate! If you haven't already, don't forget to join in Telstra Plus's first birthday before 14 June in the My Telstra app. We’re giving away millions of points including gifts of 5 million, 2.5 million and 1.25 million points, while thousands of others will also be rewarded.
How do I get the My Telstra app?
Simply visit the App Store or Google Play and search for My Telstra.
Existing Telstra 24x7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.
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